At TradingCardsMarketplace.com, individual sellers are responsible for setting their own return and refund policies, which includes handling issues of lost or damaged shipments. You can find the specific policy for an item on its product page.
📦 How to Request a Return or Refund
All requests for returns, refunds, or assistance with a shipment must be made directly to the seller. You can contact the seller in one of two ways:
Click the 'Message the Seller' button, available on every product page and seller profile.
Log in to your buyer account to send a request.
⚠️ Need further help? If you have contacted a seller about an issue and do not receive a response within 3 business days, please contact us and we will assist you.
🔄 Wrong Item Received — Sealed Products
If you believe you received an item different from what you ordered, please contact us within 3 days of delivery with photos of the item received and your original order confirmation — before opening the package.
Because all sealed trading card products are non-returnable once opened, the following applies after a package has been opened:
Item received is of lesser value than ordered: We will credit you the difference toward a future purchase or issue a partial refund up to the value of your original order.
Item received is of greater value than ordered: No refund, credit, or exchange can be issued. By opening the package, you accept the item as received. We are unable to recover a higher-value item once it has been opened.
We strongly recommend recording an unboxing video for all sealed product orders. This protects you as a buyer and helps us resolve any disputes quickly and fairly.
