TradingCardsMarketplace.com Shipping Protection (Shipping Insurance) Terms & Conditions
(Effective 2/26/2025, Revised)
1. Introduction
These Terms and Conditions govern the process and eligibility criteria for filing claims on lost, damaged, or stolen shipments under our Shipping Protection program (“Shipping Insurance”).
This is an optional, buyer-facing program that provides enhanced coverage and claims handling through TradingCardsMarketplace.com. It does not remove the seller’s obligations under marketplace policies. In certain cases, TradingCardsMarketplace.com may contact the seller to assist in resolution and may seek reimbursement where seller error is identified.
If you did not purchase Shipping Protection at checkout, we are still here to help; however, we are not responsible for theft after delivery confirmation.
2. Coverage Scope
Shipping Protection covers:
- Lost shipments
- Damaged items
- Stolen packages (including after delivery, with supporting documentation)
Coverage is valid only for U.S.-based shipments that meet all listed requirements.
3. Eligibility Requirements
To qualify for a claim:
a) Claims must be submitted within 5 days of the delivery date or expected delivery date.
b) The following documentation is required:
- Proof of shipment and tracking
- Description of item(s)
- Photos of damaged goods and packaging (if applicable)
- Police or incident report (for stolen items)
- Declaration of non-receipt and geolocation scan (if delivery failed)
Damaged items must be returned to TradingCardsMarketplace.com (not the seller). A prepaid return label will be provided.
4. Exclusions
Shipping Protection does not apply to:
- Prohibited or restricted items
- Packages left outside or unsecured after delivery
- Address entry errors by the buyer
- Claims submitted after the 5-day window
- Losses caused by natural disasters
5. Claims Process
a) File a claim through online chat or by replying to your order email.
b) Provide all required documentation.
c) TradingCardsMarketplace.com will conduct an investigation (which may involve third-party agents or insurers).
d) If approved, compensation may be issued as a refund, repair, or replacement.
e) If the seller is found to have contributed to the issue (e.g., lack of tracking, insufficient packaging), TradingCardsMarketplace.com reserves the right to recover compensation costs from the seller’s future payouts.
6. Compensation Limits
a) Maximum coverage: $5,000 per claim / $2,500 per item
b) Compensation is limited to the declared item value
c) Depreciation may apply
d) Claims exceeding declared value will not be honored beyond the coverage cap
7. Limitation of Liability
TradingCardsMarketplace.com is not liable for:
- Indirect or consequential damages
- Business loss or delays
- Third-party courier or customs issues
8. Shipping Protection Fees
a) Shipping Protection is optional and calculated at checkout based on item value
b) Fees are non-refundable once coverage begins
9. Dispute Resolution
Any disputes are subject to the dispute resolution terms of our Customer Agreement. Fraudulent or bad faith claims will be denied.
10. Changes to These Terms
We may revise these terms at any time. Changes are effective upon posting.
11. Governing Law
All claims and interpretations are governed by the laws of Brazos County, Texas.
