Marketplace Shipping Insurance

Terms and Conditions for Claims on Shipments

Effective Date: 2/26/2025

1. Introduction These Terms and Conditions govern the process and guidelines for filing claims for lost, damaged, or stolen items during shipment. By utilizing our services, you agree to these terms. Our shipment protection program is designed to provide limited protection for lost, damaged, or stolen items under the terms and conditions outlined below. If you did not order our "Marketplace Shipping Insurance", you will need to contact the seller of the products for a resolution within your buyer account.  Marketplace sellers are not responsible for theft after the delivery is made to your location.

2. Coverage We offer protection for shipments against loss, damage, or theft. The coverage applies only under the conditions set forth in these Terms and Conditions.

3. Claims Eligibility To qualify for a claim under our shipment protection program, the following conditions must be met: a) Claims for damaged, lost, or stolen items must be submitted within 5 days from the date of delivery or the scheduled delivery date. b) You must provide sufficient documentation and evidence to substantiate your claim, including but not limited to: - Proof of shipment (e.g., shipping receipt, tracking number). - Detailed description of the item(s) lost, damaged, or stolen. - Photos of the damaged item(s) or packaging (if applicable). - A signed declaration confirming the item was shipped and has not been recovered. - A police report or incident report (for stolen items). c) Damaged items must be returned directly to us at the marketplace. We bare the expense of the return shipping cost and will send you a call tag. d) Only packages shipped to and from the United States are eligible.

4. Exclusions The following items are not eligible for claims under our protection program: a) Items that are prohibited or restricted by law or by our service terms (e.g., perishable goods, hazardous materials). b) Items that were left unattended or outside the designated delivery area. c) Items that were damaged or lost due to the customer’s error in providing incorrect address details. e) Claims submitted after the 5 day claim window has expired. f) Items damaged due to delays caused by extreme weather or acts of nature (force majeure).

5. Claims Process a) Notification: To initiate a claim, you must notify us promptly via our claims submission process by starting an online chat via the bottom right bubble or responding to the order email. b) Documentation Review: We will review the claim and all submitted documentation. We may require additional information or a site inspection before proceeding. c) Investigation: Once the claim is filed, we will conduct a thorough investigation, which may include working with third-party insurers, authorities, or agents to verify the nature of the loss, damage, or theft. d) Resolution: Upon investigation, if the claim is approved, we will offer compensation in accordance with the protection limits specified. This may be in the form of a replacement, repair, or refund, based on our discretion and the value of the item(s).

6. Compensation Limits a) The maximum compensation for any claim will be limited to the declared value of the item(s) as listed at the time of shipment. b) Compensation will not exceed the $5,000 amount per claim or $2,500 per item. c) Compensation may be subject to deductions for depreciation or the condition of the item at the time of shipment. d) Claims for lost, stolen, or damaged items that exceed the declared value or the compensation limits will not be paid beyond the maximum compensation specified.

7. Liability Limitations a) We are not liable for any indirect, incidental, or consequential damages arising from the loss, damage, or theft of items during shipment. b) Our liability is limited to the amount of compensation outlined in section 6, and we are not responsible for any additional costs, including but not limited to the cost of replacement, loss of income, or business disruption. c) We are not liable for any claims arising from third-party actions, including but not limited to third-party couriers, customs agencies, or others involved in the shipment process.

8. Shipment Protection Fees a) Shipment protection is available for an additional fee at the time of your order. b) The fee will be based on the declared value of the shipment and will be calculated during the ordering process. c) The protection fee is non-refundable.

9. Dispute Resolution a) Any disputes or disagreements regarding claims for lost, damaged, or stolen items will be resolved in accordance with the dispute resolution process outlined in our Customer Agreement. b) Claims must be submitted in good faith and with proper documentation. We reserve the right to deny claims if we find fraudulent activity or misuse of our services.

10. Changes to Terms We reserve the right to modify or update these Terms and Conditions at any time without prior notice. Any changes will be posted on our website or sent via email. The updated terms will take effect immediately upon posting.

11. Governing Law These Terms and Conditions are governed by and construed in accordance with the laws of Brazos County, Texas. Any legal action or proceeding under these terms must be brought in the courts of Brazos County, Texas.

By utilizing our services, you acknowledge and agree to these Terms and Conditions for claims on shipments. For any questions, please contact our customer service department.

Contact Information:

TradingCardsMarketplace.com

Mail Only: 1255B Arrington Road, Suite 6000, PMB 101, College Station, TX 77845

Chat Online: Bottom Right Bubble